Using American Sign Language Interpreting Services in Government Settings
During Hurricane Irma’s press briefing, Manatee County made a serious error by relying on an unqualified interpreter to convey critical information. Instead of providing essential updates, the person signed unrelated words like “pizza” and “bear,” causing confusion and frustration within the Deaf community. While some showed understanding toward his intentions, this incident underscores the importance of qualified, certified interpreters in ensuring equitable access to vital information.
This example highlights how effective language services are essential in moments of crisis, where accurate communication can directly impact safety and well-being, especially when it comes to crucial procedures like emergency preparedness, or health. Providing American Sign Language (ASL) interpreting services in government settings is not only a legal obligation but also a vital public service responsibility. Offering ASL interpreter services ensures that the Deaf and hard-of-hearing community has equal access to public services, promoting inclusion, transparency, and effective communication.
Table of Contents
– The Accessibility Gap in Government Services
– Understanding the Deaf Community and ASL
– Legal Requirements for Government Agencies
– The Benefits of Providing ASL Interpreter Services
– When to Use ASL Interpreter Services
– Implementing ASL Interpreter Services
– Common Misconceptions About ASL Interpreter Services
– Conclusion: Taking Action to Improve Accessibility
The Accessibility Gap in Government Services
Despite existing legal protections, many ASL users still face communication barriers in government settings. Even with the Americans with Disabilities Act (ADA) in place, many agencies struggle to meet the needs of deaf individuals effectively, leading to an accessibility gap that can limit deaf residents’ ability to engage with important civic activities like public meetings, legal proceedings, and government services. Unlike threshold languages, which are based on population size, American Sign Language (ASL) access is a civil right and should be ready at a moment’s call to all Deaf individuals, regardless of the population size. ASL interpreter services are essential in bridging this gap, ensuring that communication is fully accessible and equitable for all members of the Deaf community.
Accessibility in government isn’t just about legal compliance; it’s about public responsibility. Government services must be available to all citizens, regardless of their hearing ability. By offering ASL interpreting services, government agencies can take the necessary steps to fulfill this responsibility.
Understanding the Deaf Community and ASL
American Sign Language (ASL) is a fully developed, distinct language used by over 500,000 people in the United States. ASL has its own grammar, syntax, and structure, making it a complex language in its own right—one that is fundamentally different from English. Written English and lip-reading often do not provide adequate access for many Deaf individuals, which is why ASL interpreter services are crucial for ensuring that individuals can fully understand and participate in government processes.
It’s also important to recognize that ASL is not a one-size-fits-all language. As a relatively newer language, there are variations such as Pidgin Signed English (PSE), Signed Exact English (SEE), and different use cases like tactile interpreting for those who are both deaf and blind/low vision, or even home signs used by tightly-knit families or communities. For agencies, this means understanding that language access needs can vary widely within the Deaf community, and the provision of ASL services should reflect this diversity. Without qualified interpreters who can navigate these variations, government communications risk excluding a significant portion of the population, leading to inequities in services and programs.
Legal Requirements for Government Agencies
The Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act mandate that public entities provide “effective communication” for individuals with disabilities, including those who are deaf or hard-of-hearing. These laws require that government agencies not only provide access to services but also ensure that their communications are accessible.
“Effective communication goes beyond written text, captions, or relying on family, friends, or unqualified interpreters. It requires trained, vetted professionals who ensure true understanding. For many in the Deaf community, ASL interpreting services are necessary to ensure complete understanding. Failure to meet these requirements can result in negative outcomes for the individual, legal consequences, including complaints, lawsuits, or damage to an agency’s reputation. More importantly, it undermines the trust of the community and the agency’s credibility.
The Benefits of Providing ASL Interpreter Services
Providing ASL interpreter services supports government agencies by making public services truly accessible to all. It promotes inclusion and advances equity for historically marginalized communities. For individuals who are deaf, having access to interpreters at public meetings, hearings, and services means they can fully participate in civic life, leading to more engaged and informed communities.
But beyond civic engagement, ASL access is often critical in high-stakes or even life-or-death scenarios. Whether it’s a natural disaster, an environmental hazard, or a public health emergency, deaf individuals must receive timely and accurate information to stay safe and make informed decisions. Ensuring qualified ASL interpreters are available in these moments isn’t just a best practice—it’s a matter of public safety and civil rights.
When to Use ASL Interpreter Services
There are many scenarios where ASL interpreter services should be integrated into government settings. Public meetings, town halls, and community hearings are prime examples. These events often involve important discussions that impact local residents, and ensuring that deaf individuals can fully participate is crucial for fostering an inclusive environment. Additionally, ASL interpreters are essential for government services such as the DMV, housing offices, and benefits agencies, where in-person interactions occur.
Emergency situations, such as disaster briefings or public health updates, also require immediate access to ASL interpreter services. Providing timely, accurate information during a crisis can be a matter of safety for Deaf individuals.
Implementing ASL Interpreter Services
To successfully implement ASL interpreter services, government agencies should start by assessing the demand for these services. Understanding when and where deaf individuals are most likely to require an interpreter will help agencies allocate resources effectively. It’s also crucial to partner with certified, professional ASL interpreter services to ensure that the interpreters are qualified and experienced.
Training staff on how to work with interpreters is another important step. Ensuring that public employees know how to coordinate with interpreters and communicate respectfully with individuals who are deaf or hard-of-hearing can make the experience smoother and more effective for everyone involved. This includes understanding what a relay call might sound like when a deaf individual contacts an agency with an interpreter on the line—so they’re not mistakenly hung up on. Simple awareness like this can make a meaningful difference in access and dignity.
Additionally, agencies should actively promote the availability of ASL interpreter services to the public. Many individuals who are deaf or hard-of-hearing may not know that these services are available, so clear communication about how to request an interpreter can increase access to services. Video Remote Interpreting (VRI) is also an option for remote communication and should be considered when appropriate, especially for virtual meetings and smaller gatherings.
Common Misconceptions About ASL Interpreter Services
One common misconception is that writing things down or using family members to interpret is sufficient for communication. However, ASL interpreting services go beyond simple translation and require skilled professionals to accurately convey both the meaning and context of the message. Using family members or bilingual staff who are not trained interpreters can result in misunderstandings or legal risks, as their interpretations may not be accurate.
Another misconception is that there is no demand for ASL interpreter services. Many Deaf individuals may not ask for services because they assume that these accommodations aren’t available. Agencies should proactively offer ASL interpreting services rather than waiting for requests, ensuring that all members of the community know they have equal access to government services.
Conclusion: Taking Action to Improve Accessibility
Providing ASL interpreting services in government settings is essential for fostering an inclusive, transparent, and equitable environment. By implementing these services, government agencies can not only meet their legal obligations but also demonstrate a commitment to accessibility and public service. The benefits of offering ASL interpreter services are far-reaching, improving equity, public trust, compliance, and community engagement.
Government agencies have a responsibility to ensure that all citizens—regardless of their hearing ability—can access public services. ASL interpreting services play a crucial role in making this happen. By taking steps today to integrate these services into government communications, agencies can create a more inclusive and equitable future for all residents.
Ready to improve accessibility in your agency? Partner with certified ASL interpreter services to create an inclusive, welcoming environment for all members of your community.
