Blogs

The AHIP Institute is coming up soon (June 3-5) and Avantpage is very excited to be part of the Virtual Exhibits Area. We invite you to stop by and learn about the translation solutions we offer so your organization can increase its ethnic membership. Learn how to capture the Latino, Asian, and other ethnic markets with culturally sensitive translations from Avantpage. See you in San Diego!

We’re glad to let you know that the Sacramento Municipal Utility District (SMUD) has chosen Avantpage for exclusive language translation of its marketing communications documents and website pages. Avantpage was awarded the two-year contract because of high ratings on areas such as its proven ability to manage multiple projects under tight deadlines, and for its commitment to value. Avantpage will translate into Spanish, Chinese, Vietnamese, Russian, Hmong, Korean, and Tagalog languages. Serving more than 590,000 residential and commercial customers in a 900-square mile area, SMUD provides Spanish translation for its website. This allows SMUD to communicate necessary information-such as education and safety, bill paying, ways to save energy, how to schedule repairs, online account information, and much more-to customers who may have limited proficiency in English. By presenting their website in English and Spanish, SMUD is doing more than connecting cross-culturally with its existing customers–it’s reaching out to potential customers too. “SMUD and Avantpage are a perfect fit, as they demand technically sophisticated file handling, quick turnarounds, and excellent linguistic quality that is easy to understand-all Avantpage strengths,” says Luis Miguel, Avantpage CEO.

At Avantpage, every decision begins and ends with our clients in mind. That’s why we’re proud to share our latest Net Promoter Score (NPS): +79, as rated by clients in our annual satisfaction survey. This score captures more than satisfaction, it reflects genuine loyalty, partnership, and advocacy. Clients choose Avantpage for our boutique, concierge-level approach, delivering personalized care and exceptional quality, backed by the scale and technology of a global enterprise. For our clients, that means dependable service, consistent quality, and a partner who understands their mission as deeply as they do. Discover how AvantSend earned a +79 NPS with the fastest compliant translation-to-mail service. NPS, or Net Promoter Score, is a globally recognized metric that measures how likely clients are to recommend a company’s services to others. Scores range from -100 to +100, with anything above +50 considered excellent. The simplicity of the question “How likely are you to recommend us?” misrepresents its power. It gives a client’s entire experience into one measure of trust and satisfaction. For us, it’s not just a number—it’s feedback that helps us grow, improve, and continue delivering excellence in every interaction. Discover how AvantSend earned a +79 NPS with the fastest compliant translation-to-mail service. In most B2B professional services industries, average NPS scores range between +30 and +50. Within the translation and localization sector, scores above +60 are considered world-class. These benchmarks provide valuable context for understanding how exceptional a score truly is. High-performing companies in language services achieve strong NPS scores not just because of technical accuracy, but because of their responsiveness, reliability, and cultural competence. That’s why, when we look at our score, we see validation of our client-first approach and continuous commitment to quality. Discover how AvantSend earned a +79 NPS with the fastest compliant translation-to-mail service. Our +79 NPS, as rated by our clients, positions Avantpage among the highest-rated providers in professional services, well above industry averages. This number represents years of dedication to building strong relationships, delivering high-quality translations, and creating seamless experiences for every client we serve. It tells us that our clients feel heard, supported, and confident partnering with us. For us, it’s both a celebration and a responsibility, to keep earning that trust through empathy, expertise, and unwavering care. Discover how AvantSend earned a +79 NPS with the fastest compliant translation-to-mail service. Experience what client-centered translation truly feels like. Say goodbye to bureaucracies that over complicate, waste time, and slow down your translation and interpreting needs. Discover how our client-first approach delivers quality and understanding—contact us today to start your partnership with Avantpage.

We’re glad to let you know that the Sacramento Municipal Utility District (SMUD) has chosen Avantpage for exclusive language translation of its marketing communications documents and website pages. Avantpage was awarded the two-year contract because of high ratings on areas such as its proven ability to manage multiple projects under tight deadlines, and for its commitment to value. Avantpage will translate into Spanish, Chinese, Vietnamese, Russian, Hmong, Korean, and Tagalog languages. Serving more than 590,000 residential and commercial customers in a 900-square mile area, SMUD provides Spanish translation for its website. This allows SMUD to communicate necessary information-such as education and safety, bill paying, ways to save energy, how to schedule repairs, online account information, and much more-to customers who may have limited proficiency in English. By presenting their website in English and Spanish, SMUD is doing more than connecting cross-culturally with its existing customers–it’s reaching out to potential customers too. “SMUD and Avantpage are a perfect fit, as they demand technically sophisticated file handling, quick turnarounds, and excellent linguistic quality that is easy to understand-all Avantpage strengths,” says Luis Miguel, Avantpage CEO.