Interpreting Services
When you need to communicate in real time with someone who has limited English proficiency, it is hard to work efficiently or achieve your goals without an interpreter. If your end user doesn’t fully understand your messaging, then they are not benefiting from the valuable service you offer. In this situation, you can count on Avantpage to provide quality over-the-phone interpreting (OPI), video remote interpreting (VRI), or in-person interpreting services. Interpreters enable multilingual communication in a variety of scenarios, from medical appointments to member services calls to interpreting at the polls.
We work with a vast network of talented and experienced interpreters to provide interpreting services in more than 150 languages, including American Sign Language (ASL). Our interpreters are 100% fluent in their working languages, accredited, domain specialized, and possess a minimum of three years of experience.
You no longer need to coordinate with multiple individuals or agencies to fulfill your interpreting needs. Avantpage has a solution for you, whatever your situation.
Experts In Your Field
When you use an interpreter, you need to trust that they have the right terminology and understanding of your industry to effectively assist you with your call, video appointment, or event. With decades of experience working with health plans, hospitals, and government agencies, we understand the unique needs of our clients and select our linguists accordingly. Our interpreters are experts in your field and trained to adapt their communication style to different contexts and situations.
Healthcare Interpreting:
Connecting You to Patients
What Kind Of Interpreting Do I Need?
Different situations call for different kinds of interpreting services. Your needs are unique, and we offer several different interpreting service types to meet them. Whether you need an interpreter to help facilitate a phone or video call, or you prefer them to provide assistance onsite, our interpreting teams convey your message in more than 150 languages. See below for some use case examples for each type of interpreting service.
OVER-THE-PHONE INTERPRETING (OPI) SERVICES
Great for on-demand service via a phone line, OPI offers a simple solution that allows you to tap into a wide network of interpreters from remote locations. OPI works well for phone appointments, emergency calls, and member or user helplines.
VIDEO REMOTE INTERPRETING (VRI) SERVICES
Good for on demand or pre-scheduled remote appointments, an interpreter will join your conversation via the video calling platform of your choice. This offers a more personal touch for medical appointments, hospital visits, and more.
ONSITE INTERPRETING SERVICES
Ideal for in-person interactions, onsite interpreting services leverage visual cues and eliminate the need for technology. An interpreter, skilled in both spoken and sign language, visits your location to assist during appointments, meetings, or events.
EVENT INTERPRETING SERVICES
Interpreting teams join your virtual or onsite event and enable multilingual communication in as many languages as you need. They’ll also help with chat moderation and provide technical support for virtual events.
Centralize Your Needs In One Platform
Our in-house interpreting platform, AvantInterpret, is designed to make finding an interpreter simple. With 24/7 access, fast connection times, and no set-up or minimum usage fees, you can focus on what’s really important: the conversation. AvantInterpret connects you with an interpreter with these few simple steps.
-
Schedule an Interpreter (Optional) If you know in advance that you’ll need an interpreter, you can schedule one through AvantInterpret. This is not required, as AvantInterpret is designed with on-demand and emergency situations in mind.
-
Call In Using Phone Line or App Dial your unique Avantpage access number or open our web/mobile app on the device of your choice. You select your language, answer any questions your organization has pre-set in the platform, and your interpreter joins the call.
-
Speak with a Human Rep A human representative is available to guide you if you are not sure which option to select for your situation. After selecting the appropriate service, the representative will route you to an interpreter in a matter of seconds.
-
Interpreter Joins The Call An interpreter joins your call from a private, secure location. This is part of our commitment to HIPAA compliance and confidentiality. They introduce themselves, assist you and your caller with the conversation, and you are only billed for the time they spend on the call.
-
Review Your Call Data After you’ve completed your call, you can view usage data such as language, connection time, and call length. These reports are available at any time on the AvantInterpret platform. We use this data to send invoices at an agreed upon frequency. You are only billed for minutes used.
Incorrect language IDs causing delays, errors, and wasted budget?
Our “I Speak” printout features 20 common languages with translations in both English and the source language, allowing individuals to easily point to their language, ensuring staff can quickly identify and provide the correct interpreter.