Interpreting Services
When you need to communicate in real time with someone who has limited English proficiency, it is hard to work efficiently or achieve your goals without an interpreter. If your end user doesn’t fully understand your messaging, then they are not benefiting from the valuable service you offer. In this situation, you can count on Avantpage to provide quality over-the-phone interpreting (OPI), video remote interpreting (VRI), or in-person interpreting services. Interpreters enable multilingual communication in a variety of scenarios, from medical appointments to member services calls to interpreting at the polls.
We work with a vast network of talented and experienced interpreters to provide interpreting services in more than 150 languages, including American Sign Language (ASL). Our interpreters are 100% fluent in their working languages, accredited, domain specialized, and possess a minimum of three years of experience.
You no longer need to coordinate with multiple individuals or agencies to fulfill your interpreting needs. Avantpage has a solution for you, whatever your situation.
Experts In Your Field
When you use an interpreter, you need to trust that they have the right terminology and understanding of your industry to effectively assist you with your call, video appointment, or event. With decades of experience working with health plans, hospitals, and government agencies, we understand the unique needs of our clients and select our linguists accordingly. Our interpreters are experts in your field and trained to adapt their communication style to different contexts and situations.
Healthcare Interpreting:
Connecting You to Patients
What Kind Of Interpreting Do I Need?
Different situations call for different kinds of interpreting services. Your needs are unique, and we offer several different interpreting service types to meet them. Whether you need an interpreter to help facilitate a phone or video call, or you prefer them to provide assistance onsite, our interpreting teams convey your message in more than 150 languages. See below for some use case examples for each type of interpreting service.
OVER-THE-PHONE INTERPRETING (OPI) SERVICES
Great for on-demand service via a phone line, OPI offers a simple solution that allows you to tap into a wide network of interpreters from remote locations. OPI works well for phone appointments, emergency calls, and member or user helplines.
VIDEO REMOTE INTERPRETING (VRI) SERVICES
Good for on demand or pre-scheduled remote appointments, an interpreter will join your conversation via the video calling platform of your choice. This offers a more personal touch for medical appointments, hospital visits, and more.
ONSITE INTERPRETING SERVICES
Ideal for in-person interactions, onsite interpreting services leverage visual cues and eliminate the need for technology. An interpreter, skilled in both spoken and sign language, visits your location to assist during appointments, meetings, or events.
EVENT INTERPRETING SERVICES
Interpreting teams join your virtual or onsite event and enable multilingual communication in as many languages as you need. They’ll also help with chat moderation and provide technical support for virtual events.
Seamless Connections with Trusted Interpreters
When communicating with limited English proficient (LEP) individuals, fast and reliable access to an interpreter is critical. Our platform, AvantInterpret, ensures connections in as little as 30 seconds, removing delays that could affect service delivery. Whether healthcare, legal, or government services, we make sure LEP individuals have access to the care and services they need from your organization. With us, you can trust that every interaction is smooth, helping you provide the essential services they deserve—when they need them most.
Incorrect language IDs causing delays, errors, and wasted budget?
Our “I Speak” printout features 20 common languages with translations in both English and the source language, allowing individuals to easily point to their language, ensuring staff can quickly identify and provide the correct interpreter.