Trusted by Clients. Proven by Survey. Next to World-Class Service.
1. Putting Clients First, Always
Our +79 NPS reflects the trust our clients place in us.
At Avantpage, every decision begins and ends with our clients in mind. That’s why we’re proud to share our latest Net Promoter Score (NPS): +79, as rated by clients in our annual satisfaction survey. This score captures more than satisfaction, it reflects genuine loyalty, partnership, and advocacy. Clients choose Avantpage for our boutique, concierge-level approach, delivering personalized care and exceptional quality, backed by the scale and technology of a global enterprise. For our clients, that means dependable service, consistent quality, and a partner who understands their mission as deeply as they do.
Discover how AvantSend earned a +79 NPS with the fastest compliant translation-to-mail service.
2. Understanding the NPS Score
A simple way to measure lasting trust.
NPS, or Net Promoter Score, is a globally recognized metric that measures how likely clients are to recommend a company’s services to others. Scores range from -100 to +100, with anything above +50 considered excellent. The simplicity of the question “How likely are you to recommend us?” misrepresents its power. It gives a client’s entire experience into one measure of trust and satisfaction. For us, it’s not just a number—it’s feedback that helps us grow, improve, and continue delivering excellence in every interaction.
Discover how AvantSend earned a +79 NPS with the fastest compliant translation-to-mail service.
3. How NPS Reflects Industry Standards
Benchmarking client satisfaction in translation and beyond.
In most B2B professional services industries, average NPS scores range between +30 and +50. Within the translation and localization sector, scores above +60 are considered world-class. These benchmarks provide valuable context for understanding how exceptional a score truly is. High-performing companies in language services achieve strong NPS scores not just because of technical accuracy, but because of their responsiveness, reliability, and cultural competence. That’s why, when we look at our score, we see validation of our client-first approach and continuous commitment to quality.
Discover how AvantSend earned a +79 NPS with the fastest compliant translation-to-mail service.
4. Avantpage’s +79: What It Means
A reflection of excellence—and our clients’ trust.
Our +79 NPS, as rated by our clients, positions Avantpage among the highest-rated providers in professional services, well above industry averages. This number represents years of dedication to building strong relationships, delivering high-quality translations, and creating seamless experiences for every client we serve. It tells us that our clients feel heard, supported, and confident partnering with us. For us, it’s both a celebration and a responsibility, to keep earning that trust through empathy, expertise, and unwavering care.
Discover how AvantSend earned a +79 NPS with the fastest compliant translation-to-mail service.
Partner with a proven leader
Experience what client-centered translation truly feels like. Say goodbye to bureaucracies that over complicate, waste time, and slow down your translation and interpreting needs. Discover how our client-first approach delivers quality and understanding—contact us today to start your partnership with Avantpage.