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Connecting People Through Language
Is Your Language Assistance Program In Need of an Upgrade?
As a health care provider, you know that clear, open communication with your clients is critical. If your LEP (Limited English Proficient) clients don't fully understand discharge instructions, insurance information, consent forms, applications, and other written...
Fast Print & Mail Translations for Health Plans
Health insurance providers have to work with extremely tight timelines to ensure that patients receive communications and letters about their plans in a timely fashion. Since California’s Department of Health Care Services issued APL 21-011 in 2022, California’s...
Language and Trust: How Communication Shapes Health Outcomes
It’s no secret that speaking your patient’s language goes a long way toward reducing the risk for error in healthcare. Language access is an absolutely critical aspect of making sure that patients with limited English proficiency get the care that they need —...
AI Interpreting: Is it ready for the healthcare sector?
Artificial intelligence (AI) is transforming many industries, including language services, like interpreting, and the healthcare sector. Working at the intersection of these areas, we see our clients struggling to figure out how best to benefit from exciting...
7 Essential Tips for Effective Translation Quality Assessment
When you’re looking for a language service provider to translate your content into a language you’re not familiar with, it can be hard to gauge translation vendor quality. After all, if you’re not a trained linguist who’s literate in the target language, you won’t be...
The Role of Language and Accessible Communications in Delivering a Digital-First Public Experience
When you’re looking for information or services from the federal government, it’s likely that you’ll try to access them online. After all, the government notes that federally run websites attract two billion hits monthly and that digital experiences are “now the...