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Connecting People Through Language
Effective CMS Marketing for Multilingual Healthcare Materials
The Centers for Medicare & Medicaid Services (CMS) administer critical programs for residents of the United States in need of free or low-cost health plans. These programs are particularly critical for individuals with limited English proficiency (LEP) — in 2021,...
Modernizing Language Access: Updating Federal LEP Guidance for Today’s Needs
For millions of immigrants and refugees living in the United States, navigating essential federal programs poses quite a challenge. Individuals with limited English proficiency (LEP) often struggle to access critical services like Medicare — even though these agencies...
Community Health Workers: Bridging Minority Health Gaps & Building Trust
Clear, effective communication between healthcare providers and their patients is essential for improving health outcomes, especially within minority communities. However, the path to understanding isn’t always straightforward. While speaking the same language as your...
Effective Use of Bilingual Poll Workers: A Practical Guide
Although this year’s presidential election has come to a close, there are still plenty more elections on the horizon to prepare for: With local elections coming up all across the country and midterm elections in 2026, poll workers are sure to remain busy. As election...
Fast Print & Mail Translations for Health Plans
Health insurance providers have to work with extremely tight timelines to ensure that patients receive communications and letters about their plans in a timely fashion. Since California’s Department of Health Care Services issued APL 21-011 in 2022, California’s...
Language and Trust: How Communication Shapes Health Outcomes
It’s no secret that speaking your patient’s language goes a long way toward reducing the risk for error in healthcare. Language access is an absolutely critical aspect of making sure that patients with limited English proficiency get the care that they need —...