Interpreting Services

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As part of our turnkey multilingual solutions, Avantpage offers customized interpreting services. Whether you are looking for a long-term, multi-faceted solution, or a short term, on-demand service, we are here to help. 

We specialize in two kinds of remote interpretation support: Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI). Both options offer accurate, fast, and cost-effective interpretations. 

Interpreting services in more than 150 languages.

Spoken languages and sign language, our interpretation services are ready to go. Unlike many providers, our interpreters are specially trained in the specific area of expertise they work in, including legal, education, government, healthcare, emergencies, and other practice disciplines.

Our on-demand remote interpretation services require no minimum, no set-up fees, and no complicated restrictions, and you can call us for support 24/7.

Convenient and Flexible Interpreting Access

As well as a standard dial-in service, Avantpage offers a web portal with interactive voice recognition (IVR) technology to make your interpretation service requests as easy as possible to fulfill. You can use the portal to: 

Make your requests online or with a mobile device

Select your language

Designate the area of specialty needed 

Monitor timing, progress, and reporting

We have years of experience providing clients just like you with accurate and reliable interpretation services. We have worked hard to make the process as fast, easy, and reliable as possible for your busy teams.    

Image of an audience and a speaker at a podium as if a simultaneous interpretation service is occuring

Remote Interpreting Services for Virtual Events

Avantpage also specializes in remote event interpreting servinces. When you have an event with a multilingual audience, you need simultaneous and/or consecutive interpreters, as well as the technology to share with your audience members.

Avantpage understands what goes into hosting an event and is here to simplify the interpreting side of things so that you can focus on the rest. Share the format of your event with us and let us advise you on the technology needed, the number of recommended interpreters, hosting multilingual breakout sessions, running multilingual text chats, and more.

Our dedicated IT teams and interpreters will work with you to get everything up and running with test sessions and best practices, so that your event runs smoothly and you can be sure you are meeting the needs of your multilingual audiences.

Remote Interpreting Services for Sign Language

Our VRI, or Video Remote Interpreting services are secure, easy-to-use, and application based. We understand navigating complex sign language interpretations to ensure effective communication when it comes to individuals who are deaf or hard-of-hearing. Ensuring equal language access is crucial to reducing health disparities from historically marginalized communities such as those who are deaf and hard-of-hearing.

There are many nuanced needs that impact the success of a sign language interpretation. In order to have effective communication, we consider:

      • The nature of the interpretation
      • The level of complexity
      • How many individuals are involved
      • If the individual knows ASL or other sign languages
      • If the individual is a child
      • The technology accessed and strength of connection

We will walk you through best practices when it comes to on-the-screen interpretation to get the most out of the VRI session.

Other Accessibility Services

At times, interpretation services may not be the best fit or preference of an individual who is deaf or hard-of-hearing. Some individuals who are deaf or hard-of-hearing don’t use or don’t prefer sign language, and may prefer to have written English. In these cases, remote interpreting won’t be the first choice, and instead the following service types may be offered.

COMMUNICATION ACCESS REAL-TIME TRANSLATION (CART)

CART, also known as real-time captioning, is a way to provide communications to individuals who are deaf or hard-of hearing, especially in the instances that the person may not use a sign language. These services are different than interpreting services, in that they provide words in text for on a display or screen such as computers, smartpads, mobile devices, or other methods. CART is best used in classrooms, workshops, trainings, events, meetings, and more. Remote CART can also be used, streaming via internet to provide communication access remotely.

C-PRINT

C-Print, like CART, offers a realtime transcription based method of communication. However, C-Print uses software and QWERT keyboard so that the individual also has an option to type responses for two-way communication.

Video Remote Interpreting Services Standards

According to ADA, effective communication means the communication involving those who fall under the ADA are equal to others not covered. This expands from simply providing interpreters, to including considerations for the best way to meet effective communication.

In order for video remote interpreting services to be effective, there must be:

  • “Real-time, full-motion video and audio over a dedicated high-speed, wide-bandwidth video connection or wireless connection that delivers high-quality video images that do not produce lags, choppy, blurry, or grainy images, or irregular pauses in communication;
  • a sharply delineated image that is large enough to display the interpreter’s face, arms, hands, and fingers, and the face, arms, hands, and fingers of the person using sign language, regardless of his or her body position;
  • a clear, audible transmission of voices; and
  • adequate staff training to ensure quick set-up and proper operation.”

At Avantpage, we will set you up for success as you get ready to communicate with your audiences. Contact us today to learn more. 

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Want to learn more about our OPI/VRI Interpreting Services and how we can partner with you to match affordable and fast services with qualified interpreters? Schedule your free meeting below.