Translation ServicesEnsure Nothing Gets Lost in Translation
We’re specialists at providing professional translation services to help our clients connect with non-English-speaking members of their target audiences.
Our team of experienced translators will help you develop strategies to make sure your documents and website are in line with the cultural requirements and regulatory guidelines needed to convey your messages.
Translations that Improve Services, Improve Lives
Document translation services put materials into languages spoken by your limited English-proficient (LEP) audiences, which does more than improve communication. It also improves lives and allows LEP speakers to thrive and contribute to society.
For more than 25 years, our translation services have helped organizations communicate more effectively in an increasingly multicultural environment. We do this by providing high-quality and innovative multilingual support in a variety of markets and sectors, and we continue to work to find new ways to help our clients realize the amazing potential of their LEP audiences.
Examples of how our translations continue to do this include:
Translations in more than 150 languages
Industry-leading quality control
Compliance support, with attestations and back translations
Localization, Interpretation, and proactive project management
Highly experienced content specialists
Advanced security procedures and encryption
Customized linguistic services
Translation Compliance for Websites
The Americans with Disabilities Act (ADA) prohibits discrimination against individuals with disabilities in all areas of public life. As part of the law, documents and other types of media must be designed in ways that make them accessible to all people, including those with disabilities. Our translation services for digital accessibility and websites can help ensure your information has a wide reach. Our role is to help you meet the needs of your different audiences, no matter who they may be.
Professional Translations for Multilingual Messaging
As a professional translation services agency, we understand that a lot goes into a final written and translated product. Official translation services are crucial to the integrity of the messaging. The amount of behind-the-scenes work that goes into a translation helps the messaging resonate with limited English proficient communities – a reason why you shouldn’t use Google Translate and other automated translations that cannot be fully implemented into document translations. If you are ready to get started on translation services for documents, or if you simply have a question, we would be happy to start a conversation with you.
How to Identify Vital Documents for Translations
If you’re in a highly-regulated industry, each organization has its own requirements for threshold languages. Threshold languages are those that you must translate documents into based on the local communities. If you’re working with a client who doesn’t fall into threshold languages, you’ll still need to provide language access to accommodate the individual.
According to the California DOJ, a document is vital “if it contains information that is critical for obtaining services or providing awareness of rights, or is required by law.” For translation purposes, the DOJ has specifically defined the following documents as vital in legal settings:
- Outreach materials regarding legal rights and obligations
- Information regarding language access services
- Language access complaint forms and procedures
- Written notices of rights and responsibilities
- Letters requiring an LEP person to respond
- Information on court websites
These guidelines should help you determine if something is considered vital.
Translation Services for Culturally and Appropriate Services
To provide meaningful translation services for diverse audiences, your organization can work with a language service provider for the most effective messaging.
By providing messaging that is more culturally and linguistically appropriate, it will be more effective, understandable, respectful, and equitable. These types of culturally and linguistically appropriate services (CLAS) are therefore more responsive to diversity. These translations are curated for the diversity of different cultures, and consider practices, preferred languages, health literacy, and other communication needs (CLAS Standards).
The CLAS Standards emphasize the importance of being both culturally and linguistically appropriate in your services, and while these two are separate, they need to be reviewed and function together. Since culture and language include such a diverse array of possibilities, change over time, and are highly nuanced, it’s best to partner with a language service provider (LSP) to get it right. An LSP will help you target your messaging for the audiences that best match your organization. An LSP will also have the network capabilities to fully employ people with the relevant skill set, experience, and cultural understanding to provide meaningful messages that resonate with your target audiences.
Translation Services that Mask Sensitive Information
Avantpage uses Translation Memory to save every segment of repeated text strings that are approved. When you request for a project, the fille goes through our software and repeated text is identified. By re-using text that has already been translated like in these segments, our clients save time, money, and increase consistencies.
5 Steps through AvantShield: Our proprietary technology, AvantShield, identified the sensitive information in a file to code it before it is sent to the translation team. This text is replaced by a tag to show the linguists what type of data is hidden. This helps a translator to ensure no context is lost during this stage of the process. Next, the file is sent through AvantFlow. Translated segments go through an approval process by our editors and proofreaders. In the last stage, the previously-masked information is restored, again through AvantShield.
Protected information that needs to be destroyed happens once the full project is closed and the client has received all needed files. AvantShield permanently removes any protected and sensitive information, but the translation memory remains to preserve context for future reference.
The main reason for our clients to use AvantShield is to protect their sensitive information such as in cases of HIPAA. This allows our linguists to produce in-context, culturally-relevant translations without access to sensitive information. Before AvantShield, some clients would remove the information manually, which is time-consuming, error-prone, and unnecessary. With the help of our program, we can help our clients remain HIPAA compliant, while increasing consistencies, shortening delivery cycles, and saving money.
Our team of dedicated professionals is here to help you with your translation, localization and interpretation needs.