by Mimi Moore | Dec 6, 2023 | Client-Vendor Partnerships, Customer Experience
Developing and executing high-quality diversity initiatives — both internally and externally — should be a no-brainer for any organization looking to promote equity and inclusion in their community. Diversity, equity and inclusion (DEI) have become major pillars in...
by Mimi Moore | Nov 22, 2023 | Healthcare Translation, Interpreting Services, Over-the-phone interpreting, Video remote interpreting
Download now: Understanding Remote Interpreting for Healthcare Whether you’re calling customer service to help you set up your new computer or simply want to get in touch with a local government agency, phone systems and call centers can be tricky enough even for...
by Mimi Moore | Nov 8, 2023 | Culture & Tradition, Language Spotlight
10 Areas to Define in your Language Access Plan Earlier this year, Avantpage teamed up with the Athena Group, a women- and minority-owned consulting firm focused on diversity, equity, and inclusion (DEI), to host a virtual event on how to forge connections and build...
by Mimi Moore | Oct 18, 2023 | Customer Experience, Healthcare News, Healthcare Translation
Download: Understanding Remote Interpreting for Healthcare A few years before Avantpage was founded, our CEO Luis Miguel’s friend had a bit of a health scare. This friend, a native Spanish speaker with limited English proficiency (LEP), went to the doctor one day to...
by Mimi Moore | Oct 4, 2023 | Customer Experience, Healthcare News, Healthcare Translation
Download now: Understanding Remote Interpreting for Healthcare It should come as no surprise that strong health literacy is associated with more positive health outcomes. Health literacy — that is, an individual’s ability to understand and utilize information on...
