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6 Barriers for LEP Patients on Phone Systems

6 Barriers for LEP Patients on Phone Systems

by Mimi Moore | Nov 22, 2023 | Healthcare Translation, Interpreting Services, Over-the-phone interpreting, Video remote interpreting

Download now: Understanding Remote Interpreting for Healthcare Whether you’re calling customer service to help you set up your new computer or simply want to get in touch with a local government agency, phone systems and call centers can be tricky enough even for...
LEP Patients: What It Means to Be Limited English Proficient

LEP Patients: What It Means to Be Limited English Proficient

by Mimi Moore | Oct 18, 2023 | Customer Experience, Healthcare News, Healthcare Translation

Download: Understanding Remote Interpreting for Healthcare A few years before Avantpage was founded, our CEO Luis Miguel’s friend had a bit of a health scare.  This friend, a native Spanish speaker with limited English proficiency (LEP), went to the doctor one day to...
Improving Accessible Language to Support Health Literacy

Improving Accessible Language to Support Health Literacy

by Mimi Moore | Oct 4, 2023 | Customer Experience, Healthcare News, Healthcare Translation

Download now: Understanding Remote Interpreting for Healthcare It should come as no surprise that strong health literacy is associated with more positive health outcomes.  Health literacy — that is, an individual’s ability to understand and utilize information on...
Language Preference and Trauma-Informed Care

Language Preference and Trauma-Informed Care

by Mimi Moore | Jul 19, 2023 | Customer Experience, Healthcare Translation, Interpreting Services

Download now: Understanding Remote Interpreting for Healthcare Navigate a person-centered care system through language preference and trauma-informed services with these considerations. At the surface level, language services like translation and interpreting might...
How the End of the Public Health Emergency Impacts Telehealth Accessibility

How the End of the Public Health Emergency Impacts Telehealth Accessibility

by Mimi Moore | Jun 7, 2023 | Healthcare Translation, Interpreting Services, Technology

Download now: Understanding Remote Interpreting for Healthcare You probably don’t need us to remind you that in 2020, the United States declared the COVID-19 pandemic to be a public health emergency (PHE) — but now it’s looking like we’re finally in the clear, after...
Language Access Plan: Where and How to Get Started?

Language Access Plan: Where and How to Get Started?

by Mimi Moore | May 17, 2023 | Healthcare Translation, Interpreting Services, Technology

Get the Guide to Language Access Plans Are you developing a language access plan? Here’s how you can get started with community and language assessments A language access plan is a must-have for many organizations: healthcare providers, public agencies, legal...
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