When you start working with a new Language Service Provider (LSP), it’s normal to have questions about data safety. Working with an LSP frequently means transmitting data that is confidential or protected. How can you be sure that your data is secure during transmission and in storage? The security of your information and your client’s information is a high concern for you and your LSP. At Avantpage, we follow best practices for data safety. Here’s what you should be looking for regarding data safety from any LSP.

Data Safety and File Protection

When you’re working with an LSP, one data safety concern is file protection, which is a multi-tiered concept. Your LSP’s servers should be top-of-the-line and hosted in a secure data center. Without this, any further encryption won’t be effective. Software and hardware firewalls should be implemented as well. These will prevent unauthorized access to the servers hosting your data. Finally, file level encryption should be implemented. If someone circumvented the software and hardware firewalls, file level encryption would prevent them from reading files on the server.

At Avantpage, we host our servers in one of the most prominent data centers in the United States. Because we handle daily requests for translation of Protected Health Information (PHI), we follow all the above recommendations for data safety. The confidentiality of your data is maintained with firewalls, encryption, and secure servers. Because of these security measures, we’ve never experienced a data breach.

Data Safety and Service Providers

To maintain data safety, your LSP needs to have trustworthy translators. There are many ways to go about hiring trustworthy translators. Our translators at Avantpage go through a rigorous qualification process to determine their translation quality and their professional conduct. Once they’ve been selected, they sign a variety of documents including a non-disclosure agreement, a formal HIPAA Business Associate contract, and our Code of Ethics and Professional Responsibility.  

An additional consideration for translators is ensuring they have a secure connection, as well as private space to work on translation projects. All communications with our translators go over encrypted SSL channels to ensure data safety. Access to translation files goes through an encrypted SSL channel, as well as second step authentication.

We closely monitor the translators we choose to give PHI and/or other confidential information. When necessary, check-in points are set up with these translators to ensure they are maintaining our standards of confidentiality.

Data Safety and Data Storage

Your LSP needs to have an encrypted system for hosting translation projects, having translators work on those projects, and delivering those projects back to you. It should be password protected and use a secure connection for transmitting the data to each project participant.

We use AvantFlow to ensure your data is safe and transmitted securely. Our system is password protected with second-step authentication and uses SSL data transmission protocols. The system automatically encrypts any information sent through it, providing you with ease of mind.

Your data safety is important, and your LSP should treat it that way. If you’d like to learn more about our data safety protocols at Avantpage, give us a call at 530-750-2040.