Patients with limited English proficiency (LEP) face a unique set of challenges when it comes to the healthcare system—all too often, breakdowns in communication lead to medical errors, poor understanding, and underutilization of healthcare services. Given that LEP individuals make up a significant portion of the nation’s population—about 25 million individuals, to be precise—it’s important … Continue reading
If your organization provides Medicare or Medicaid insurance plans, the Healthcare Effectiveness Data and Information Set (HEDIS) acts as the scorecard that shows just how well you’re caring for your members. HEDIS, developed by the National Committee for Quality Assurance (NCQA), is a standardized set of performance measures that are used to assess the quality … Continue reading
For many language projects, it simply isn’t enough to translate the words on paper from one language to the next. Simple, word-for-word translation may work for straightforward texts like administrative paperwork or technical instructions, but when it comes to more creative works—think outreach campaigns, slogans or social media posts—you need transcreation. Transcreation is the process … Continue reading
Despite the digital transformation of healthcare communication, physical mail remains one of the most trusted and effective member touchpoints. From enrollment packets to compliance notices, printed mail continues to play a vital role in ensuring equitable access to information. But here’s the challenge: too often, healthcare organizations translate their mailings without localizing them. And when … Continue reading
For teams starting to automate securely and simply. For organizations ready to scale automation and control. For large teams needing full integration and precision. From intake to delivery in a seamless flow Automate member communications with confidence AvantSend adapts to your workflow – whether you are just starting to automate or scaling complex mailings across … Continue reading
Up until relatively recently, free machine translation tools were notoriously low quality—you’ve probably seen your fair share of posts poking fun at machine translation “fails” on social media. However, machine translation has improved significantly over the last decade, and it has become a part of many translators’ repertoires. That said, machine translation is merely a … Continue reading
For a democracy to be truly representative, its citizens must have equal access to vote in their elections. This is one of the guiding principles behind the Voting Rights Act of 1965, which prohibits racial discrimination in elections across the United States. Since its adoption in 1965, this key piece of legislation has been expanded … Continue reading
A truly accessible website does more than translate, it transforms. The best website localization services ensure every element of your digital experience, from navigation menus to multimedia files, is intuitive and inclusive for all users, regardless of their language or ability. Multilingual visitors shouldn’t have to navigate English-only dropdowns or broken links; the best localization … Continue reading
When seeking out language services, one of the first things people ask is “What is the difference between an interpreter vs. a translator?” After all, interpreting and translation services are both used to convert words and sentences in one language into another. While it can be easy to mix the two terms up, the interpreter … Continue reading
If you’re looking to improve your organization’s language access measures, you may want to consider leveraging an advisory board that specializes in language access and accessibility. Advisory boards can play a helpful role in evaluating the strengths and weaknesses of your organization’s language access measures (or lack thereof) and provide actionable insights into improving services … Continue reading
It’s simple, but true: Patients need to be able to trust their healthcare providers. From routine doctor’s appointments to calling their insurance provider, it’s important that patients are confident in their provider’s ability to give them the highest quality of care possible. After all, the healthcare system can be daunting — fostering a sense of … Continue reading
For millions of immigrants and refugees living in the United States, navigating essential federal programs poses quite a challenge. Individuals with limited English proficiency (LEP) often struggle to access critical services like Medicare — even though these agencies are required by law to offer language access services, individuals with LEP often have trouble accessing them … Continue reading
